What if I need to change my appointment or details?
If you can’t keep an appointment, please phone your consultant’s secretary or the department you are due to attend as soon as possible. Please tell them if you also have hospital transport booked. You will find the relevant department numbers at the back of this booklet. If you change your name, address, telephone number, family doctor or contact person (next of kin) please let one of our receptionists know on your next visit. Admission and Pre-assessment Unit (APU) If you are coming in for surgery, you may need to attend the Admission and Pre‑Assessment Unit (APU) for pre‑operative tests a few days before your admission.
This assessment is also a chance for you to ask any questions you might have about your surgery. If you would like to know more about any aspect of your visit/stay please do not hesitate to call a member of your Private Care team.
What should I bring to my initial consultation?
Please bring any existing scans and histology, a list of any medication you are currently taking, payment and insurer details and Letter of Guarantee if applicable. Information about your allergies and intolerances. When you first come to the hospital you will need to tell your doctor, nurse, pharmacist or pharmacy technician if you have any allergies or intolerances – for example, to medicines, food or latex. We want to know what sort of reaction you have had and what helped the reaction. We also want to know if you have had a new allergic reaction since your last hospital visit. This will help us keep your allergy record up to date.
If you are an inpatient or day care patient with an allergy we will give you a red name band to alert staff to your allergy. If you are not given a red name band, please tell your nurse.