Before your visit
To make sure you are treated quickly and effectively, it's helpful for us to know certain things about you before we begin your care. By giving us the right information, you can help keep our services running as smoothly as possible.
What if I need to change my appointment?
If you can’t keep an appointment, please phone the department you are due to attend as soon as possible. Please tell them if you also have hospital transport booked. Please let registration or another member of staff know if you change your name, address, telephone number, family doctor or contact person (next of kin).
What information will I need to provide?
Appointment letter form
You will have received a registration form (F51) with your appointment letter. You should complete and return this form before your first attendance. Please be sure to read the back of the form carefully.
Information about your family doctor
Please bring details of your family doctor’s name, address and postcode. These are particularly important.
Proof of residence
Accessing NHS care
If you are coming to the hospital for NHS treatment you may be asked to demonstrate your legal and residential status in the UK. This is in line with national guidance from the Department of Health. Evidence of this will include your passport and any entry clearance documents. Together with this you may also be asked to provide documents to demonstrate that you are permanently settled in the United Kingdom.
Examples of this may be housing contracts, utility bills, and proof of benefits or employment. These documents must be valid, in your name and include your current address.
If you have been living outside of the UK prior to your registration, other documents will also be required to demonstrate that you have cut ties with your former place of residence and that you are taking up permanent and settled residence in the United Kingdom.
We are legally obliged to charge patients who do not meet the Department of Health criteria for NHS care. For further information please contact our NHS Eligibility team via firstname.lastname@example.org or on 020 7811 8495/020 8661 3810.
Information about your allergies and intolerances
When you first come to the hospital you will need to tell your doctor, nurse, pharmacist or pharmacy technician if you have any allergies or intolerances – for example, to medicines, food or latex. We want to know what sort of reaction you have had and what helped the reaction. We will also want to know if you have had a new allergic reaction since your last hospital visit. This will help us keep your allergy record up to date.
If you are an inpatient or day care patient we will give you a red name band to tell staff that you have an allergy. If you are not given a red name band, please tell your nurse.
Home services you require
You will need to tell the nurse looking after you if any community services are being provided for you or someone you care for at home. These could include district nurses, Macmillan nurses or social services.
It's also important to tell your nurse if you think you need more help when you go home. Please let us know this as soon as you can because it can take some time to arrange services in the community for you.
What should I bring to hospital?
If you're staying for any length of time at the hospital, either for day care or as an inpatient, there are certain things you need to bring with you and other things you might want to consider bringing.
If you are being admitted for a stay as an inpatient, please bring your own medicines from home. If you are coming for an outpatient or day care appointment, please bring a list of your current medicines, such as your repeat prescription list or medication reminder charts. Medicines and remedies we would like to know about include:
- Medicines prescribed by your GP in their original packets
- Any over-the-counter medicines that you buy from a pharmacy or supermarket
- Any medicines or herbal remedies that you get from a health food shop or homeopathic practitioner
As we are a specialist hospital, we may not have all your medicines in stock and it may take a day or two to order these. Bringing your own medicines from home will ensure you can continue taking them without disruption during your stay. Letting us know which medicines you take also means we can check that they are still suitable for you. Our pharmacists are on hand to offer advice about all of the medicines and remedies you are taking.
Toiletries and nightclothes
If you are staying overnight as an inpatient, you should bring your personal toiletries, shaving kit or electric razor, nightclothes, dressing gown and well-fitting, enclosed slippers in a small bag. We encourage patients to change out of their nightclothes whenever possible, so you might like to bring something light and comfortable to wear around the hospital. Please ensure you have appropriate clothes available to go home in.
Non-essentials and things to pass the time
Your time at the hospital might involve long periods when nothing much happens – for example, the waiting time between tests or treatments. Feel free to bring a book or a magazine, games or anything else that might help pass the time.
Although we provide food and drink, you can bring your own refreshments with you if you like. We suggest light refreshments like cordial, fruit or biscuits.
If you are an inpatient, a small bedside locker is provided for your personal belongings. Please note that space is very limited so please only bring a small bag with you.
Money and valuables
Please don't bring very expensive items or large amounts of money with you when coming to the hospital.
If you do need to bring valuables or money with you, please tell a member of the ward staff. They will arrange for your valuables to be collected and taken for safekeeping. We will give you a receipt for your items. You can withdraw them any time between 9am-4.30pm, Monday to Friday. Please note that we can't store laptop computers in the safe. Unfortunately, we cannot accept responsibility for loss or damage to personal property of any kind, including money and laptop computers, regardless of how the loss or damage may occur.