These people understand procedures, regulations and legislation, and can provide advice and support. Welfare rights advisors can also provide a welfare benefit check to ensure that you and your family are in receipt of all the benefits to which you are entitled. This service is available to both inpatients and outpatients. Help can be provided with filling in application forms for benefits if you are unable to do this on your own. The welfare rights advisors can also signpost patients to services to access support on housing, immigration and debt management.
How do I get referred to a welfare rights advisor?
Call one of the numbers below to make an appointment.
Chelsea – Welfare Rights: 020 7808 2484
Sutton – Welfare Rights: 020 8661 3382
Help with travel costs
You may be entitled to be reimbursed for your return journey to the hospital. You can claim for reimbursement of travel costs including public transport fares or, if you drive, you can claim for the return mileage and parking expenses. The claim needs to be made within three months of incurring the costs. There is more information in the Hospital Travel Cost Scheme Guide for Patients, available from the cashier's offices at our Chelsea and Sutton hospitals, or online at www.nhs.uk.
Unfortunately, we cannot reimburse travel expenses for visitors. However, if you want to claim for close relatives visiting you who are themselves on Income Support, financial help may be available from the Social Fund by contacting a JobCentre Plus.
More information about all the support services we offer at the hospital is available in a booklet called Your guide to support, practical help and therapies. You can download a copy from the link below, or pick one up from wards, departments and the Help Centre.