How can I access information?

Access to letters about you

You can choose to receive a copy of letters about you written by one health professional to another, such as letters between your GP and your hospital doctor. Sharing these letters will help improve communication between you and your healthcare professionals. This should in turn give you a better understanding of your planned care.

You can read more about access to letters in the leaflet Copying letters to patients available in all outpatient clinics.

Your right to know and see your health information

You have the right to know how your personal health information is used. You also have the right to see your health records, although if you wish get a copy this is subject to a fee. There is a £10 administration charge for providing copies of your clinical notes and a fee of 25p per sheet for any copies made, up to a maximum cost of £50.

If you would like to view or receive copies of your clinical records, you need to complete a Subject Access Request under the Data Protection Act. In order to do this, you can write to:

Access to Health Records Officer

The Royal Marsden

Downs Road


Surrey SM2 5PT

You can also call 020 8642 6011 and ask switchboard to put you through.

We will arrange to provide you with a copy of your information within 21 days of receiving your request and all the information needed to process it. You have the right to ask for your information to be changed or blocked.

If the information we are holding about you is incorrect, or causing you distress or harm then you can apply to have the information amended or deleted. If you ask to change or block any information in your records, we may need to contact you to ask for additional identification.

Please note that we cannot give you confidential information about other people, or information that a healthcare professional considers likely to cause serious harm to the physical or mental health of you or someone else.

Access to information about the hospital

The Freedom of Information Act came into effect on 1 January 2005. The Act gives members of the public a general right of access to recorded information held by public authorities. You can ask to see information about the hospital under this Act. Any information we hold at the time a request is received will be eligible for release unless it is covered by an exemption.

Making a request

Anyone can make a request under the Act. There are no restrictions on your age, nationality or where you live. Please ensure you:

  • Put your request in writing, using either the Freedom of Information form at or a letter marked for the attention of the Freedom of Information Manager at our Chelsea site.
  • State clearly what information you want.
  • Include your name and address.

When we receive a request for information, we will consider the request and respond as soon as possible. This will be no later than 20 working days after receiving your request. The Act allows us to extend this deadline in certain limited circumstances.