Information specific to outpatient appointments
What happens during the appointment?
Outpatients are people who do not need prolonged day care or an overnight stay in hospital.
Outpatient appointments will take place in the dedicated Private Care Outpatient Department on the Sutton or Chelsea site or in one of our diagnostic centres. If you are attending a clinic that is held in a different part of the hospital, we will notify you in advance and tell you how to get there. You may bring along a companion along to your appointment.
When you arrive
When you arrive, please report to the private outpatient reception desk. After registering, you can take a seat in the waiting area. Before you see your consultant, you might need to have blood tests or x‑rays. If so, we will let you know where to go.
On your first visit we will ask you to fill in a registration form; please allow about 20 minutes to do this.
Your medical consultation
Before you see the consultant, a nurse may weigh you. Please tell the nurse if you think your weight has changed during recent months. If an examination is necessary the nurse may also ask you to change into a clean examination gown. If you’re not sure how much clothing to remove, please ask the nurse.
As a private patient, you will see your chosen consultant at each outpatient attendance. If you need to be seen while your consultant is on leave, he or she will arrange for a consultant colleague or senior member of the team to see you.
Remembering important information
Your visit to the clinic is a good time to discuss things with your consultant. It can be hard to remember all the questions you want to ask and all the information the doctor gives you, but there are some things you can do to make it easier for yourself:
- Write down and prioritise the questions you want to ask and make a note of the answers
- Consider bringing a relative or friend to help you remember the conversation later
- Request written information if it is available and repeat back what you think you’ve heard to check that the information is correct
- If you haven’t understood what has been said, please ask your consultant or clinic nurse to repeat the answer or explain it again.
After your consultation
After your consultation, your consultant or clinic nurse will always be willing to answer any questions. Please ask if you haven’t understood what has been said.
What happens after my appointment?
Following each visit to the hospital, you will be given a card with the date and time of your next appointment if needed.