What do I need to know about the hospital environment?

Conduct and behaviour

The Royal Marsden prides itself in being socially and culturally inclusive and sensitive to the needs of the patients and carers it serves.

We welcome your support in helping us to provide effective services in a safe and supportive environment that is free of prejudice, harassment and violence, meeting the needs of all who pass through our doors. Please remember that this includes our staff – they are here to help you and we ask that you treat them with respect.


We are a smoke‑free hospital. Smoking is not allowed on our premises, in our vehicles, at entrances or anywhere else in our grounds.

Mobile phones

Mobile phone signals can interfere with some types of medical equipment. For that reason there are clearly signposted areas where we ask patients not to use mobile phones. Please observe these instructions. Our staff use a cordless internal phone system that does not affect medical equipment. When you do use your mobile phone, please be considerate to others around you.

Reporting damage

If you see an area or an item that has recently been damaged or broken, please tell a nurse or the member of staff in charge. Our staff will then make sure that our Estates Department is aware of the issue. The Estates Department has staff to deal with any issues during normal working hours, and an emergency call‑out service for all other times.