Information specific to inpatients

Inpatients are people whose treatment requires overnight stays in hospital. You might be admitted to hospital for planned treatment or if you have become unwell at home, you might need to be admitted to hospital as an emergency.

We aim to accommodate all our private patients in single en‑suite rooms. If for any reason this isn’t possible, we will make every effort to find you a comfortable alternative suitable for your medical requirements. If you need intensive care you will be accommodated in our state‑of-the‑art Critical Care Unit. To optimise your intensive nursing care, please note that you may be treated in a mixed sex area, where privacy and dignity will always be maintained.

When you arrive

We will send you a letter to confirm the date and time of your admission, and to let you know where to go when you arrive.

At Chelsea (Monday to Friday) If you are being admitted for surgery or the day surgery unit as advised in your admission letter, please report to the Private Care Surgical Unit on the first floor of the Chelsea Wing.

At Sutton (Monday to Friday) If you are being admitted for surgery that day, please come to Robert Tiffany Ward reception when you arrive at the hospital.

Home services

You will need to tell the nurse looking after you if any community services are being provided for you or someone you care for at home. These could include district nurses, Macmillan nurses or social services. It’s also important to tell your nurse if you think you need more help when you go home. Please let us know this as soon as you can because it can take some time to arrange services in the community for you.

What should I bring to hospital?

If you’re staying for any length of time at the hospital as an inpatient, there are certain things you need to bring with you and other things you might want to consider bringing.



If you are being admitted for a stay as an inpatient, please bring your own medicines from home. These may include:

  • Medicines prescribed by your GP in their original packets
  • Any over‑the‑counter medicines that you buy from a pharmacy or supermarket
  • Any medicines or herbal remedies that you get from a health food shop or homeopathic practitioner.

As we are a specialist cancer hospital, we may not have all your medicines for other conditions in stock and it may take a day or two to order these. If you are using private medical insurance, this may not cover medicines relating to other conditions. Bringing your own medicines from home will ensure you can continue taking them without disruption during your stay and avoid the risk of personal cost to you.

Letting us know which medicines you take also means we can check that they are still suitable for you. Our pharmacists are on hand to offer advice about all of the medicines and remedies you are taking.

Toiletries and nightclothes

To help make your stay as comfortable as possible, please also bring:

  • Dressing gown, slippers and a cardigan
  • Nightclothes – pyjamas or a night dress
  • Toothpaste and toothbrush, or denture cleaner and containers
  • Hairbrush/comb
  • Razor or electric razor.

We also recommend bringing loose‑fitting clothes to wear during the day, and for when you leave.

As our storage space is limited, please travel light. Please don’t bring any valuables or large sums of money, as we cannot take responsibility for any loss.

Non‑essentials and things to pass the time

Your time at the hospital might involve long waiting periods when nothing much happens – for example, the waiting time between tests or treatments. Please do bring a book or a magazine, games or anything else that might help pass the time.

Although we provide food and drink, you can bring your own refreshments with you. We suggest light refreshments like cordial, fruit or biscuits.

What we provide

We will give you:

  • A daily newspaper of your choice (other newspapers and magazines are available to buy)
  • Toiletries
  • Fresh towels and bed linen every day.

In each of our single en‑suite rooms there is:

  • A remote‑controlled flat screen digital TV and Patient Entertainment System (may be referred to as ‘PES’. See your room guide for more information)
  • A direct dial telephone. Outgoing calls are free for private patients. Callers dialling in are advised to check the tariff with their landline or mobile provider.

During your stay

Can I bring someone with me?

You are welcome to bring a friend or a family member with you to the hospital. Many of our patients find it reassuring to bring a companion, especially if it is their first visit to the hospital.

Accommodation for relatives

Our accommodation for relatives is limited, but it may be available in some circumstances. The Facilities Office can give you details of hotels and serviced apartments in the area.

Facilities Office


Ground floor, Wallace Wing

Telephone 020 7808 2011


Ground floor, West Wing

Telephone 020 8661 3395


Your meals will be made from fresh ingredients in our kitchen. Please let us know before your stay if you have any special dietary requirements.

How do I keep in touch with friends and family?


We know how important it can be to see your friends and family regularly when you’re staying in hospital.

We have no fixed visiting hours on the private wards, however we do ask that visitors understand that the mornings can be a very busy time for patients. Patients also need their rest at night and we settle patients down for bed at 9pm. We ask that visitors avoid these times where possible.

We may need to restrict visiting times when a patient is particularly unwell and needs to rest. It may also be necessary to restrict the number of visitors around a bed at any one time. We ask that you and your visitors are sensitive to the needs of other patients and respond to any requests made to you by ward staff.

Please ask a member of staff about other areas in the hospital where you can take your visitors.


To make sure that post reaches you, please ask your family and friends to include the following details on any letters or cards they send to you:

  • Your full name with ‘patient’ in brackets
  • The name of your ward
  • The full postal address of the hospital.

If you wish to send letters, there are post‑boxes on the ground floor of each hospital. If you are unable to take letters to the post‑box yourself, a member of staff will be happy to post them for you. Stamps are available from the hospital shops.


In addition to the facility available on the Patient Entertainment System, wifi is available in all our private care facilities via the Guest Network. No specific login or password is necessary although you will need to accept the terms of use. Although you can bring laptops and other web‑browsing devices to the hospital, we are not liable for any loss or damage to your computer equipment while it is on the premises.