What facilities are available?
If you or your carer needs accommodation near to the hospital, please contact Facilities at the relevant site who will be able to provide a list of local bed and breakfast accommodation. Alternatively the Private Care Customer Services Manager will be happy to assist.
Both of our hospitals are accessible to patients and visitors with disabilities.
At Sutton, access for wheelchair users is through the main entrance.
At Chelsea, wheelchair users can access the building through the Wallace Wing entrance. Both hospitals have ramps and lifts allowing wheelchair access to all areas. Wheelchair‑accessible toilets are also provided.
The reception desks at the entrances of both hospitals have hearing loops to help hearing‑impaired patients. Hearing loops are available at most reception desks in wards, departments, pharmacies and the Help Centres. Telephone adaptors for patients with hearing aids are available in the Facilities offices in both hospitals.
Staff at reception desks can answer any queries you have about our disabled facilities or give you any assistance you may need.
Please try to let us know in advance if you think you will need additional support or information in a different way, or if you have any concerns about your hospital visit. You can either call us on the number given on your appointment letter or call The Royal Marsden Help Centre free on 0800 783 7176.
Food and drink
There are restaurants for patients and relatives at both our Chelsea and Sutton hospitals. These offer a range of hot and cold meals, including cooked and continental breakfasts, fresh soup, and pre‑packed sandwiches. Pre‑order and made‑to‑order hot meals are also available. Halal options are available on request.
The Friends of The Royal Marsden sells drinks and snack meals in the outpatient areas.
Restaurant facilities at Chelsea:
The Mulberry Tree Coffee Shop
Ground floor, by the Wallace Wing entrance. Open 7am to 7pm, Monday to Friday and 9.30am to 5pm, weekends.
Restaurant facilities at Sutton:
The Cherry Tree Café
Ground floor, by the main reception. Open 7.30am to 7pm, Monday to Friday. 7.30am to 2.30pm, weekends.
The Cherry Tree Restaurant
Ground floor by the main reception. Open 7.30am to 7pm, Monday to Sunday.
Meals for patients staying in hospital
A comprehensive private patient menu offers a variety of choice including lighter options which are available outside core mealtimes.
An ‘Out of Hours’ service after 7pm is also available if you have missed a meal during the day; we can provide a selection of sandwiches or hot meals.
If you wish to order halal, kosher or puree/modified texture meals please ask the ward staff.
We have protected meal times when we try to keep ward activity to a minimum so that patients can enjoy their meal in peace. This usually takes place between 12.30pm and 2pm and between 6pm and 7pm. If you would like your visitors to stay to help you eat and drink at those times, please let your nurse know.
Tea and coffee are served early and mid‑morning, mid‑afternoon and late evening, as well as at all meal times. Snacks are also served with the mid‑morning and mid‑afternoon drinks which includes the offer of a nutritional cocktail.
If you wish to bring prepared or hot food from outside the hospital, please ask your nurse about our food policy beforehand, to ensure your safety. Infection control is an important part of your care so please remember to wash your hands before eating any meals or snacks. We provide an antibacterial wipe with your meal for this purpose.
Advice on your health and diet
Eating well and enjoying your food is an important part of your care. We offer written advice about diet or if you would like to talk to someone about your diet, nutrition or eating difficulties, please ask your nurse to contact the dietician. If you have lost weight, please let your medical team know.
The Chelsea hospital has a small shop selling sweets, soft drinks, stationery, toiletries and magazines. It is on the ground floor close to the main entrance.
In Sutton, there is a shop to the left of the main entrance. It also sells sweets, soft drinks, stationery, toiletries and magazines. A mobile shop visits each ward regularly.
Although there are no banking facilities, there is a cash machine in the main entrance of the Sutton hospital next to the pharmacy collection point. The cash machine takes all main bank cards and there is no charge for transactions unless your own bank charges you.
Branches of the major banks can be found in South Kensington and the King’s Road near the Chelsea hospital, and in Sutton town centre.
Television and radio
All patients have access to a Patient Entertainment System offering UK terrestrial and freeview channels including some overseas channels. The Patient Entertainment System also provides a range of channels including radio Marsden. Patients will also benefit from access to the internet and The Royal Marsden patient information site.
There are public payphones in both hospitals which take cash and credit cards. If you need to use one, please ask a member of staff for directions.