During your visit – Support and Facilities
At The Royal Marsden, we want every aspect of your care to be outstanding and we provide a range of support services and facilities to make your stay more comfortable.
Interpreting and Advocacy services
We have a 24‑hour telephone interpreting service available for all patients whose first language is not English. We can also arrange a face‑to‑face interpreter if you prefer.
For Arabic and Chinese speaking patients and their families, we have an on‑site advocacy service that offers interpreting and general support.
Arabic Advocacy service office: 020 7352 8171
Chinese Advocacy service office: 020 7811 8690 (ext 4879)
The hospital offers many therapeutic services provided by specialist nurses and therapists. Examples of these are:
- Breast care
- Lymphoedema care
- Nutrition and dietary advice
- Occupational therapy
- Speech and language therapy
- Therapeutic massage.
Please note that some private medical insurance policies may have limited benefit for therapies; please speak to your insurer about what your cover includes.
The Palliative Care Team work with your own team of doctors and nurses to help with pain and other symptoms that may be a problem for you.
Emotional and spiritual support services
We provide a wide range of services to support you during your treatment and care. For some of the following services you will be able to make an appointment yourself. For others, you will need to be referred by your doctor.
Pastoral care and psychological support
The Pastoral and Psychological Care department covers spiritual care and offers a confidential psychological care service for patients and their families. The service is provided by a team of experienced and specially trained nurses, doctors and clinical psychologists. Talking things over can help relieve some of the distress you may be feeling.
If you would like to see one of the team, please ask your nurse to contact the appropriate member of the department or contact them directly on 020 8661 3006 (Sutton) or 020 7808 2777 (Chelsea).
The hospital provides a team of chaplains from a variety of faiths and denominations including Church of England, Free Church, Roman Catholic, Jewish and Muslim. The chaplains are available to offer spiritual care for patients, families and staff. You do not have to be religious or go to church to see a chaplain.
If you would like to contact the Chaplain, please call 020 7808 2818 (Chelsea) or 020 8661 3646 (Sutton).
There are two chapels, one at each hospital. In Chelsea, the chapel is on the ground floor opposite Wilson Ward in the Marsden Wing.
In Sutton, the chapel is on the third floor near the Richard Wells Rehabilitation Centre in the West Wing. Both chapels are always open, but for details of services please refer to the chapel notice boards.
There are also two prayer rooms, one at each hospital. In Sutton, the prayer room is next to the chapel in the West Wing. In Chelsea, the prayer room is opposite Private Patient Accounts in Wallace Wing.
These rooms are for the use of all faiths and are open at all times.