Coronavirus (COVID-19): visiting The Royal Marsden suspended

Coronavirus (COVID-19) latest: Visiting The Royal Marsden is still suspended, but we want to reassure our patients, their families and anyone worried about cancer during this difficult time that we are still delivering treatment - the hospital is open. Please see more information here about how we are keeping everyone safe.

Contact us

Being at home amongst friends and family is vital to your long term recovery. We will work with you to ensure you can go home as soon as possible and you are fully supported in your recovery once you have been discharged from The Royal Marsden.

Who should I contact?

For questions about your appointment

If you want to contact us for questions about your appointment, you’ll find the contact details you need on your hospital appointment card or letter.

If you become unwell during treatment

Call us any time if you become unwell while receiving treatment, such as chemotherapy. We will let you know at the start of your treatment what to do if this happens and who to call.

Who to contact if you feel unwell at home

If you are currently having radiotherapy or chemotherapy or are participating in a clinical trial at The Royal Marsden, please contact your hospital team. You can reach them from 9am to 5pm, Monday to Friday.

At all other times, you should contact the on‑call clinical site practitioner (senior nurse) through the hospital switchboard. He or she will be able to advise you and refer you to the doctor on call if necessary.

If you dial 999 the ambulance service will take you to your nearest Accident and Emergency (A&E) department. They will not bring you to The Royal Marsden. If the doctor in A&E thinks you need to be transferred to The Royal Marsden, he or she will contact your medical team.

If you have been discharged from The Royal Marsden and are not currently having any treatment or active follow‑up, please contact your GP who will make a new referral if necessary.

Any other questions

If you have any questions about your treatment and care in between appointments, don’t hesitate to ask. Questions can be directed to your consultant or key worker. If you’re receiving chemotherapy you may wish to contact the unit doctor or pharmacist.

We don’t currently use email to communicate clinical information. This is in order to avoid the delays that can occur in responding to email messages, and to safeguard your privacy and confidentiality.

How do I raise a concern or make a complaint?

We’re always looking for ways to improve the services we provide and your views and comments make a difference. You should not hesitate about raising a complaint or concern. We take all feedback constructively and assure you it will not affect your ongoing care.

If you have a complaint or query about any aspect of your care, please contact the Front of House Managers, who will always endeavour to resolve any issues immediately:

Chelsea

020 7352 8171 ext 1678

Sutton

020 8661 3036 ext 4002

You can also raise a concern or complaint by speaking, in confidence, to a member of staff in the ward, clinic or department, including ward sisters, charge nurses, the Private Care matrons, clinical nurse specialists or the service managers.

If you prefer not to talk to someone directly involved in your care, you can speak to staff in the PALS service. We also have a dedicated Complaints Manager, available on 020 7808 2102, who will be happy to discuss any concerns you may have.

You can also fill in an online form at royalmarsden.nhs.uk/feedback 

For financial queries, please email privateaccountqueries@rmh.nhs.uk

Access for patients with disabilities

Our hospitals are accessible to patients and visitors with disabilities. Please try to let us know in advance if you think you will need additional support, or information presented in a different way, or you have any concerns about your hospital visit. You can either call the number on your appointment letter, or The Royal Marsden Help Centre free on 0800 783 7176.

Alternatively, you may call:

Private Care Matron

Chelsea 020 7811 8210

Sutton 020 8642 6011 ext 1236

How do I find the hospital?

The first letter sent to you with your first appointment details will tell you whether you need to go to our Chelsea hospital, our Sutton hospital or the Medical Day Care Unit at Kingston Hospital. Please check it carefully to make sure you come to the right place. If you’re not sure, don’t hesitate to call us.

Getting to The Royal Marsden, Chelsea

The Royal Marsden

Fulham Road

London SW3 6JJ

By underground

The nearest Tube station is South Kensington, about seven minutes’ walk through Onslow Square to Fulham Road. The Piccadilly, District and Circle lines serve South Kensington station.

By bus

Several buses run past the hospital or stop nearby. Some of the bus stops are marked on the map, but bus numbers may vary due to changes in routes. Currently, bus numbers 11, 14, 19, 22, 49, 70, 74, 211, 319, 345 and C1 run to King’s Road, Fulham Road and South Kensington station.

For more information about coming to the Chelsea hospital by public transport, contact one of the following:

London Travel Information

020 7222 1234 or www.tfl.gov.uk

National Rail

08457 484950

By cycle

The hospital is located near to National Route 4 which runs along Chelsea Embankment. You can see a map of nearby cycle routes at www.sustrans.org.uk. You can also plan your journey at cyclejourneyplanner.tfl.gov.uk

Secure bike parking is located between Wallace Wing and Mulberry House, below the Terrace Garden.

By car

The hospital is in a residents’ parking zone, so parking nearby is difficult. There are a few metered bays but these can be quite expensive. There are some disabled bays in Dudmaston Mews.

Unfortunately, there are no parking facilities for patients or visitors. You may find it more convenient to travel by public transport or take a taxi.

Getting to The Royal Marsden, Sutton

The Royal Marsden

Downs Road

Sutton, Surrey

SM2 5PT

By train

The nearest train stations are Sutton and Belmont stations.

Sutton station

Served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex. For connecting services from the south coast change at Horsham, and from West London change at Wimbledon. The hospital is about a mile and a half from Sutton station and is an uphill walk. The journey takes between five and ten minutes by taxi and around 20 minutes by bus.

Belmont station

Served by trains on the London Victoria to Epsom Downs line, Belmont station is a quarter of a mile from the hospital. Trains run every hour and more frequently during peak travel times. There is no Sunday service. The walk from Belmont station is also uphill.

By bus

London and local bus routes run close to the hospital or terminate nearby. You should ask for the Downs Road stop, which is marked on the map along with others in the area. Bus numbers may vary due to changes in routes. Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road. They connect with Morden underground station (Northern Line), Sutton train station, Tooting train station, Redhill and Banstead.

Bus numbers S3 and S4 stop in the hospital grounds. They run every 30 minutes (peak hours only, no Sunday service) and both pass through Sutton town centre and stop at the train station. The S3 bus terminates at Worcester Park station and the S4 at Roundshaw.

For more information, contact:

London Travel Information

020 7222 1234 or www.tfl.gov.uk

National Rail

08457 484950

Traveline public transport information

0871 200 2233 or www.traveline.org.uk

By car

Because of the limited number of parking spaces available, we ask patients to consider coming to the Sutton hospital by public transport or taxi rather than by car. If you do wish to drive, please follow these instructions.

When travelling from outside London, leave the M25 at Junction 8 and join the A217 to Sutton. Follow this road for about eight miles until you reach the roundabout with a signpost for the B2230 to Sutton.

There is a controlled parking zone in the area around the hospital, making on‑street parking difficult. Car parking space for patients and visitors at the hospital is limited due to ongoing building works.

There are a number of reserved spaces at the front of the hospital for wheelchair users, for the Oak Centre for Children and Young People, short-stay drop off spaces and hospital transport. All other drivers at Sutton need to use the main car park, which has a barrier‑controlled entrance and exit system. There are further disabled spaces beyond the barrier.

The main car park operates on a pay‑on‑foot basis on leaving the hospital, although the first 30 minutes are free. You will find pay machines outside the main entrance and outside the Radiotherapy Department entrance. The machines currently take most coins, notes and credit/debit cards, and give change.

Getting to The Royal Marsden, Kingston

Kingston Hospital

Galsworthy Road

Kingston upon Thames

Surrey KT2 7QB

 

Kingston Hospital is well served by public transport. We recommend that patients and visitors use public transport to get to the hospital. Full details are available at www.kingstonhospital.nhs.uk

By train

The nearest station to Kingston Hospital is Norbiton. The hospital is a short walk (less than five minutes) from the station along Coombe Road or Wolverton Avenue. Norbiton station is served by South West Trains and receives regular services into and out of Waterloo

By bus

Kingston Hospital is served by a number of bus routes.

From Kingston Hospital forecourt K2 and K4

From Galsworthy Road K3, 57, 213 and N213

From Coombe Road (A238) K2, K3, K4, K5

From Kingston Hill (A308) 57, 85, 213, N213

 

For more information, contact:

London Travel Information

020 7222 1234 or www.tfl.gov.uk

National Rail

08457 484950

Traveline public transport information

0871 200 2233 or www.traveline.org.uk

By car

As parking spaces are very limited, we do not recommend driving to the hospital. If you wish to travel by car, please allow yourself plenty of time to find a parking space as there may be queues for spaces.

The hospital has pay‑and‑display car parks on site for patients and visitors. The charging period for the car park is from 8:00am to 8:00pm, seven days a week. The current minimum fee is £1.80 (for the first hour) and £1.50 for each hour thereafter (up to five hours). Please be sure to have the correct change for the machines.