Visiting The Royal Marsden is suspended

Coronavirus latest: Please kindly note that whilst lockdown restrictions are beginning to ease, visiting is still suspended.  The hospital remains open and we are still delivering treatment to our patients. Please see more information here about how we are keeping everyone safe.

Video Consultations for your outpatient appointment

The Royal Marsden is pleased to announce that we are now offering video consultations to some of our patients for their outpatient appointments. 

What is a video consultation?

A video consultation is an appointment that takes place between a patient and a clinician over video, as opposed to face-to-face or over the telephone. You will receive the same quality of care as you would in a face-to-face appointment.

Why is the The Royal Marsden offering video consultations?

There are lots of benefits to using video consultations, including: 

  • Saving patients, their families and carers time and money by removing the need to travel to an appointment
  • Giving patients the flexibility to have their consultations in a place that is convenient to them
  • Reducing disruption to a patient’s day, by reducing the amount of time they need to attend an appointment.
  • Reducing carbon emissions associated with travel
  • Reducing the spread of infectious diseases such as COVID-19, by avoiding face-to-face contact.

Watch this short video to find out more

The decision to offer you a video consultation will be made by your care team depending on your care needs. Not all interactions with your care team necessitate a visit to the hospital and we will call you to discuss the best consultation options for you. 

My appointment 

If you are due to have a video consultation, 

  • We will schedule your appointment as normal and send you a letter in the post with your appointment. 
  • 2 – 7 days before your appointment you will be contacted by your care team to confirm your ability to participate in a video consultation
  • 2 – 7 days before your appointment you will receive a text message with a link which you should use to join your video consultation on the day of your appointment.

For a video consultation, you would need: 

  • Broadband internet access – we suggest that you use WiFi rather than 4G to ensure that the signal is reliable
  • Google Chrome (for Windows and Android devices) or Safari (Apple devices)
  • A desktop computer, laptop, smartphone or tablet with microphone and camera  
  • A quiet location away from noise and distractions so that you can clearly hear the doctor or nurse and hold your consultation in private.

Before your appointment, please test your equipment. You can do this here: Test your equipment 

To find out more about how your consultation will work, take a look at our pocket guides here:

Day of my appointment 

On the date and time of your appointment you will be able to enter your clinic via the link provided in your appointment reminder text message. It is a good idea to enter the waiting room a few minutes early. For instructions on attending your video appointment please see our patient information leaflet here.

Ensure you complete all details including your date of birth and a phone number we can call you back on if there are any difficulties. We will not store the details you submit and any details will be transferred securely.

For further information, please see our frequently asked questions, patient information leaflet and troubleshooting guide below.