Quality Report and Quality Priorities

Quality Reports allow staff, public and patients to assess the quality of care we provide.

The dual functions of a Quality Report are to:

  • Summarise our performance and improvements against the quality priorities and objectives we set ourselves for 2019-2020
  • Outline the quality priorities and objectives we set ourselves for 2020

Our performance against the quality priorities and objectives we set for 2020 is summarised below. You can also:

Performance against quality priorities for 2019-2020


Safe Care Priorities

1 Reduction in healthcare-associated infections (E.Coli and Clostridium difficile) Partially Achieved
2 To maintain or increase the number of patient-safety incidents and near misses that are reported, reducing the percentage of incidents that have resulted in severe harm or death Achieved
3 Maintain the percentage of admitted patients risk assessed for venous thromboembolis Achieved

Effective care priorities

4 To develop a new and innovative mortality/palliative care report metric to the Board for assurance Achieved
5 To reduce harm from sepsis Achieved
6 Earlier and faster diagnosis of cancer Partially Achieved

Patient Experience

7 To make sure that we are responding to inpatient personal needs Achieved
8 To maintain the percentage of staff that would recommend The Royal Marsden to friends or family needing care Achieved
9a To reduce waiting times at chemotherapy appointments and improve patients’ experiences relating to waiting times Not Achieved
9b To reduce waiting times in phlebotomy clinics and improve patients’ experiences Achieved


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