Quality Account and Quality Priorities

Quality Accounts allow staff, public and patients to assess the quality of care we provide.

The dual functions of a Quality Account are to:

  • Summarise our performance and improvements against the quality priorities and objectives we set ourselves for 2018-2019
  • Outline the quality priorities and objectives we set ourselves for 2019-2020

Our performance against the quality priorities and objectives we set for 2018-2019 is summarised below. You can also:

The quality of care patients and their families receive, and their experiences, are central to all that we do

Cally Palmer, Chief Executive

Performance against quality priorities for 2018-2019

 

Safe care priorities

Achieved?

1

 Reduction in healthcare-associated infections (MRSA and Clostridium difficile) Achieved

2

 To maintain or increase the number of patient-safety incidents and near misses that are reported, reducing the percentage of incidents that have resulted in severe harm or death Achieved

3

 Maintain the percentage of admitted patients risk assessed for venous thromboembolis Achieved

 

Effective care priorities

  

4

 Reduction in the number of emergency readmissions to hospital within 28 days of discharge Achieved

5

 To reduce the incident of category-3 pressure sores and category-4 pressure sores developing in patients while they are receiving community care Partially Achieved

6

 Reduce harm from sepsis: increase the number of patients screened, and give antibiotics within an hour of a patient being diagnosed with sepsis Achieved

7a and b

 To make sure that we are responding to inpatients' personal needs and to continue using the Friends and Family Test question for patients receiving community care Achieved 
8 To increase the percentage of staff who would recommend The Royal Marsden to friends or family needing care  Achieved 

 

Patient experience priorities

  

9a and b

 To reduce waiting times at chemotherapy appointments and in outpatient clinics and improve patients' experiences relating to waiting times Partially achieved

 

Community services priorities 

 

10a and b

 To reduce waiting times for patients who are referred to the podiatry and musculoskeletal service Achieved

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