Quality Account and Quality Priorities

Quality Accounts allow staff, public and patients to assess the quality of care we provide.

The dual functions of a Quality Account are to:

Summarise our performance and improvements against the quality priorities and objectives we set ourselves for 2018-2019
Outline the quality priorities and objectives we set ourselves for 2019-2020

Our performance against the quality priorities and objectives we set for 2018-2019 is summarised below. You can also:

The quality of care patients and their families receive, and their experiences, are central to all that we do

Cally Palmer, Chief Executive

Performance against quality priorities for 2018-2019

	Safe care priorities	Achieved?
1	Reduction in healthcare-associated infections (MRSA and Clostridium difficile)	Achieved
2	To maintain or increase the number of patient-safety incidents and near misses that are reported, reducing the percentage of incidents that have resulted in severe harm or death	Achieved
3	Maintain the percentage of admitted patients risk assessed for venous thromboembolis	Achieved
	Effective care priorities
4	Reduction in the number of emergency readmissions to hospital within 28 days of discharge	Achieved
5	To reduce the incident of category-3 pressure sores and category-4 pressure sores developing in patients while they are receiving community care	Partially Achieved
6	Reduce harm from sepsis: increase the number of patients screened, and give antibiotics within an hour of a patient being diagnosed with sepsis	Achieved
7a and b	To make sure that we are responding to inpatients' personal needs and to continue using the Friends and Family Test question for patients receiving community care	Achieved
8	To increase the percentage of staff who would recommend The Royal Marsden to friends or family needing care	Achieved
	Patient experience priorities
9a and b	To reduce waiting times at chemotherapy appointments and in outpatient clinics and improve patients' experiences relating to waiting times	Partially achieved
	Community services priorities
10a and b	To reduce waiting times for patients who are referred to the podiatry and musculoskeletal service	Achieved