The Royal Marsden

Putting patients first

Sofia Colas, Director of Operations for Private Care, and Lisa Page, Private Care Service Manager, have recently joined The Royal Marsden.
Sofia Colas and Lisa Page

Sofia Colas and Lisa Page

About our new recruits

Sofia Colas started her career in the NHS at The Royal Marsden in 2002 after completing her university degree and working in various hotels in Surrey. She went on to work in operational management in other acute hospitals in London before returning to The Royal Marsden in February 2016 to join the Private Care team.

Lisa Page came to The Royal Marsden in 2016. She formerly managed the international and private patient pathway at Great Ormond Street Hospital before joining The Children’s Trust to manage the international service.

Q&A

Sofia and Lisa tell us about their roles and the exciting changes under way.

What do your roles involve?

Sofia Colas: Every day is different in the operational team. We could be visiting a referring clinician or organisation, listening to and resolving concerns, writing a business case, or on a ward meeting a patient and helping them with any issues they may have.

Lisa Page: We try to go to a clinical area daily – it’s important that we’re visible so that we can ensure frontline staff have the opportunity to report to us. It also enables us to review initiatives. We regularly look at our patient and staff surveys to see where we can improve.

What changes are planned for the private patient pathway?

SC: We’re looking forward to completing the refurbishment of Markus Ward in Chelsea, where we’re establishing a dedicated centre for all private patients when they come to the hospital. This single point of access ensures that everyone has all the information needed for upcoming appointments and treatments, and patients can be escorted to the right location in the hospital.

LP: Also, to support the centralisation of services, we’re piloting dedicated private care secretaries in our Urology Unit in order to streamline communication with referrers and support our consultants.

What other big projects are taking place?

LP: We have some exciting projects under way. Both the Robert Tiffany Ward in Sutton and Wiltshaw Ward in Chelsea are being refurbished, which will create new bed and chair capacity and provide resources to some of the support services, improving the patient pathway.

SC: We will also be opening a Haemato-oncology Unit on Wiltshaw Ward in September, providing an area for patients with blood cancer.

What do you find particularly interesting about working at The Royal Marsden?

LP: I feel privileged to work here. We attend various events and educational sessions, and it’s fascinating to hear about the latest breakthroughs in research and treatments.

SC: With the knowledge and expertise of the staff and the ground-breaking work taking place at The Royal Marsden, if the situation ever arose, I would choose to have my treatment here.