What is your role at the Cavendish Square facility?
I am Matron for Cavendish Square and will have oversight of all the clinical areas. Leading the nursing and advance nurse practitioner teams across our medical day unit, outpatients and minor procedure suite, my role is to ensure high standards of clinical care, patient safety and experience.
What are you most looking forward to about working there?
I feel that this project has given me a unique opportunity to do things differently to enhance patient care and experience. I have been able to take all my learnings from working in Private Care at Chelsea to develop different ways of working that will make a real difference for both patient and staff experience. So most of all I’m looking forward to having patients at Cavendish Square to put it all into practice but also to continue to learn and improve even further with the team at Cavendish Square.
How do you think Cavendish Square will change things for our patients?
There has been a huge amount of development to enhance the patient experience at Cavendish Square which will create multiple benefits for patients at all levels across multiple tumour groups. The Private Care and Project teams have focused on the development as areas of improvement following feedback from patients and staff. Examples such as direct booking so patients won’t be worried at home wondering if they’ve got an appointment, a new nursing model that will provide patients with enhanced clinic nurse support, faster turn-around time on blood and imaging results and, of course, a calming and comfortable environment to name a few.
What do you think makes Cavendish Square stand out?
What has become evident now that each of the different teams have started and are beginning to work together is that there is already a greater sense of community and team spirit – Team Cavendish. Being a smaller site, each of the multidisciplinary teams are eager to ensure that we are all working really closely together. I have hugely valued being able to work so closely with the other leads for the site from multiple disciplines and professions. I have learnt so much from them and I feel that we will be able to achieve so much more working together.