Coronavirus (COVID-19)

The guidance below will continue to be monitored in line with community prevalence of COVID-19 to keep our patients, visitors and staff safe.

Staff Nurse wearing mask in outpatients area

We are welcoming visitors back to the hospital and most patients can now attend the hospital with two visitors.

Many of our patients are immunocompromised and and we want to support visiting whilst keeping them safe . Therefore, the following areas will continue to have limited visiting: 

  • Medical Day Units/Outpatients
  • Pre-assessment units (Clinical Assessment Units)
  • Recovery/Theatres/Radiotherapy

Visiting should be agreed by your Clinical Nurse Specialist or the department manager in areas where restrictions still apply.

In-patients may have up to two visitors, for up to two hours each day but we ask visitors to only attend if they are feeling well.

For the safety of our patients, we strongly encourage visitors not to attend any appointments if they themselves are feeling unwell.

Wearing clinical masks and face coverings

In response to rising community prevalence of COVID-19 we have taken the decision to reinstate mask wearing in the hospital. From Thursday 7 June, all patients, staff and visitors are required to wear masks. 

Oak Centre for Children and Young People

All children and young people can have two parents or carers accompany them in the hospital. All visitors must comply with our guidance to keep everyone safe.

  •  Wear a surgical mask where appropriate
  • To protect our patients, we would encourage you to take a Lateral Flow Test on the day of each visit and to not attend if you are feeling unwell

Any additional needs for visitors must be discussed with your Clinical Nurse Specialist and exemptions will be agreed with the Unit Manager.

When your child or young person is being admitted, you are no longer required to do a community swab before attendance. Guidance has been changed to:

  • Please report any symptoms before coming to the hospital
  • When you arrive, the nurses will ask you questions and carry out admission swabs for your child and parents/carers
  • Swabs will be required on day three, day seven and weekly.

Currently, siblings and additional visitors are not allowed on-site. This will be reviewed and updated as soon as possible.

Patients receiving end of life care

We will continue to do all we can to support the families and carers with visiting patients when they are receiving end of life care.


Cancer treatment through the pandemic

If you are a Royal Marsden patient who is currently receiving treatment and you are displaying the symptoms of coronavirus, or other illness, please call The Royal Marsden Macmillan Hotline on 020 8915 6899, 24 hours a day, seven days a week.

Non-patients are advised to stay away from the hospital if they have any of the following:

  • A continuous new cough
  • High temperature (of 37.8 degrees centigrade or higher
  • A loss of taste or smell

If you live with others and you or one of them have symptoms of coronavirus we would ask for you to refrain from visiting until they are better.

If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS 111 if they cannot get help online). Further advice about symptom management and self-isolation can be found here.