Coronavirus (COVID-19) information for Private Patients
The Royal Marsden Private Care and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases.
All members of the public entering hospitals must wear face coverings
From 15 June, it is a requirement that all members of the public entering hospitals must wear face coverings to reduce the risk of transmission of COVID-19 (coronavirus). This applies to all patients of The Royal Marsden who are attending our sites for appointments.
Please bring an appropriate face covering to your appointment with you. Coverings can include a cloth or material covering or a homemade covering. Due to the continued spread of coronavirus across the UK, all visiting to The Royal Marsden is still suspended. This is in order to reduce footfall within the hospitals, limit the spread of the virus and protect vulnerable patients and our staff.
In addition to patients wearing face coverings, from 15 June, all Royal Marsden staff will be required to wear surgical facemasks in all areas of the hospitals. This will provide additional protection to patients and further reduce any risk of transmission of COVID-19.
Where possible, we will be retaining the two metre social distancing rule throughout The Royal Marsden’s sites.
Please note: As of Monday 18th May 2020, loss of taste and smell (anosmia) are now officially recognised symptoms of COVID-19 in the UK. The official symptoms are now: a new, continuous cough, a fever and loss of smell or taste. However, as loss of smell and taste may be signs of other respiratory infections such as the common cold, experts say fever and cough remain the most important symptom to look out for.
If you present with loss of taste or smell, we ask you to follow the same guidance as with the other symptoms of COVID-19: please self-isolate for 7 days (or 14 if someone in your household displays symptoms).
There is a restriction on the number of people visiting The Royal Marsden in order to limit the spread of the virus and protect vulnerable patients and our staff. Please click through for more information.
We want to reassure our patients, their families and anyone worried about cancer during this difficult time that we are still delivering cancer treatment - the hospital is open. We are taking referrals and putting measures in place to ensure patients are seen quickly via remote consultation and physical appointments whilst respecting social distancing.
If you are a Royal Marsden patient who is currently receiving treatment and you are displaying the symptoms of coronavirus, or other illness, please call The Royal Marsden Macmillan Hotline on 0208 915 6899, 24 hours a day, seven days a week.
Non patients are advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)
If you live alone and you have symptoms of coronavirus illness, however mild, stay at home (self-isolate) for seven days from when your symptoms started.
If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14 day period starts from the day when the first person in the house became ill. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online). Further advice about symptom management and self-isolation can be found here https://www.nhs.uk/conditions/coronavirus-covid-19/
Please note we are acting to reduce the spread of the virus and thus the following entrances to the hospital are the only ones in use for patients:
Due to the increasing number of coronavirus cases across the UK, the hospital is taking some immediate measures to ensure patients and staff remain safe. We have therefore changed some follow up outpatient appointments to remote appointments to ensure we minimise the number of people coming into the hospital. Patients will be contacted by letter if their appointment has changed in this way.
Will the waiting room be crowded?
No, we are spreading appointments out throughout the day and following social distancing guidelines in waiting rooms, ensuring that there aren’t too many people in at any one time.
What is currently available?
All of our usual diagnostics and private care services are available. Contact our Central Referral and Information team for more information
How will the remote consultations work?
The Royal Marsden Private Care is now offering video consultations. See our video consultations page for more information
Advice for travellers
If you are due to attend The Royal Marsden for an appointment then we ask you to please telephone the hospital department that you plan to visit, BEFORE attending so that we can carry out a brief assessment.
Further information is available on gov.uk/coronavirus and nhs.uk. If you have general queries call the dedicated London response centre LCRC on 0300 303 0450.
Public health advice
The Royal Marsden has put in place measures to ensure the safety of all our patients and staff while also ensuring services are available as normal.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases is thoroughly cleaned as appropriate. Specific guidance has also been shared with our staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
If you’d like some tips on how to wash your hands effectively please watch this film which can be applied to effective hand washing in all situations.
Updated: 30 June 2020