Coronavirus (COVID-19) information for Private Patients

The guidance below will continue to be monitored in line with community prevalence of COVID-19 to keep our patients, visitors and staff safe.

 

Nurse with patient in background in the Medical Day Unit

We are welcoming visitors back to the hospital and most patients can now attend the hospital with one visitor.

Many of our patients are immunocompromised and we must therefore continue to protect them. Therefore, the following areas will continue to have restrictions to the number of patients that can attend with a visitor: 

  • Medical Day Units/Outpatients
  • Pre-assessment units (Clinical Assessment Units)
  • Recovery/Theatres/Radiotherapy

Visiting must be agreed by your Clinical Nurse Specialist or the department manager in areas where restrictions still apply.

In-patients may have one visitor, for up to two hours each day but we ask visitors to only attend if they are feeling well.

For the safety of our patients, we strongly encourage visitors to take a lateral flow test on the day of the visit before coming into the hospital. Visits must still be pre-booked with the ward staff.

We may at times need to reduce visitors in a certain areas, and at short notice due to patient safety . We know this is disappointing and may be an inconvenience, but we ask for your understanding if and when this happens. Clinical masks should be worn in the hospital at all times.

Oak Centre for Children and Young People

All children and young people can have two parents or carers accompany them in the hospital. All visitors must comply with our guidance to keep everyone safe.

  • Always wear a surgical mask wherever possible
  • To protect our patients, we would encourage you to take a Lateral Flow Test on the day of each visit and to not attend if you are feeling unwell

Any additional needs for visitors must be discussed with your Clinical Nurse Specialist and exemptions will be agreed with the Unit Manager.

When your child or young person is being admitted, you are no longer required to do a community swab before attendance. Guidance has been changed to:

  • Please report any symptoms before coming to the hospital
  • When you arrive, the nurses will ask you questions and carry out admission swabs for your child and parents/carers
  • Swabs will be required on day three, day seven and weekly.

Currently, siblings and additional visitors are not allowed on-site. This will be reviewed and updated as soon as possible.

Patients receiving end of life care

We will continue to do all we can to support the families and carers with visiting patients when they are receiving end of life care.

All members of the public entering the hospital should wear a clinical mask

If you arrive at The Royal Marsden without a cloth face covering you will be provided with a clinical face mask to wear while you are in the hospital.

In addition to patients wearing face coverings, all Royal Marsden staff are required to wear surgical facemasks in all areas of the hospitals. This will provide additional protection to patients and further reduce any risk of transmission of COVID-19. Where possible, we will be retaining the one metre social distancing rule throughout The Royal Marsden’s sites.

Using face coverings on public transport

We recommend the continued use of face coverings when travelling to the hospital on public transport. In addition to wearing face coverings, we would encourage all patients to maintain social distancing where possible on the transport network, practice good hand hygiene by using hand sanitiser and washing your hands with soap and water where possible, and to avoid touching your face while and after using public transport.

We also remind all patients who travel to their appointments using the Older Persons’ Freedom Pass, 60+ Oyster photocards and English National Concessionary Scheme passes, that these will no longer be valid during the morning peak period (4.30-9.00am) Monday to Friday. If you present with loss of taste or smell, we ask you to follow the same guidance as with the other symptoms of COVID-19: please self-isolate for 7 days (or 14 if someone in your household displays symptoms).

Cancer treatment through the pandemic

If you are a Royal Marsden patient who is currently receiving treatment and you are displaying the symptoms of coronavirus, or other illness, please call The Royal Marsden Macmillan Hotline on 020 8915 6899, 24 hours a day, seven days a week.

Non-patients are advised to stay away from the hospital if they have any of the following:

  • A continuous new cough
  • High temperature (of 37.8 degrees centigrade or higher
  • A loss of taste or smell

If you live with others and you or one of them have symptoms of coronavirus we would ask for you to refrain from visiting until they are better.

If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS 111 if they cannot get help online). Further advice about symptom management and self-isolation can be found here.