Coronavirus (COVID-19): visiting The Royal Marsden suspended

Coronavirus (COVID-19) latest: Visiting The Royal Marsden is still suspended, but we want to reassure our patients, their families and anyone worried about cancer during this difficult time that we are still delivering treatment - the hospital is open. Please see more information here about how we are keeping everyone safe.

Hospital facilities in Chelsea

Information on the facilities available to patients and visitors at The Royal Marsden in Chelsea, London.


The hospital has a small shop selling sweets, soft drinks, stationery, toiletries and magazines. It is on the ground floor close to the main entrance.

A mobile shop visits each ward regularly.


We are a smoke-free hospital. Smoking is not allowed on our premises, in our vehicles, at entrances or anywhere else in our grounds.

We are looking at ways to help people stop smoking. Talk to a member of staff to find out more.


If you see an area or an item that has recently been damaged or broken, please tell a nurse or the member of staff in charge. Our staff will then make sure that our Estates Department is aware of the issue. The Estates Department has staff to deal with any issues during normal working hours, and an emergency call-out service for all other times.

Public telephones and mobile phones

There are public payphones in both hospitals which take cash and credit cards. If you need to use one, please ask a member of staff for directions.

Mobile phone signals can interfere with some types of medical equipment. For that reason, there are clearly signposted areas where we ask patients not to use mobile phones. Please observe these instructions. Our staff use a cordless internal phone system that does not affect medical equipment. When you do use your mobile, please be considerate to others around you.


There are no banking facilities at the hospital but branches of the major banks can be found in South Kensington and the King's Road nearby.


Newspapers are available to buy from the hospital shops and from a trolley in the wards each morning.

RM Magazine is also available in wards and departments and from The Royal Marsden Help Centre.

Facilities for disabled patients and visitors

We’ve worked with DisabledGo to create accessibility information for all our departments, wards and services at The Royal Marsden in Chelsea

Find out more about facilities for disabled patients and visitors at The Royal Marsden