Complaints, compliments and feedback
Your feedback will help us improve the service we provide to patients and their families and carers in the future. There are many ways to send us your comments:
Talk to our staff
If you are at one of our hospitals, our friendly staff will be able to help you or put you in touch with the people who can help you.
You can get in touch with the Patient Advice and Liaison Service (PALS) by phone, email or in writing.
Our email contact form allows you to submit general feedback, compliments, concerns and complaints.
In the hospital
Viewpoint boxes can be found throughout our hospitals. Write your comment or suggestion on one of the cards and post it in the box.
Listening Post is a place where you can share your thoughts about your experience of the hospital. It is run by a voluntary group of patients and carers, and is an informal discussion so names are not recorded.
This test asks inpatients one question: “How likely are you to recommend our ward to friends and family if they needed similar care or treatment?”
You can influence future developments
Any comments that you make will not affect your future treatment or care at The Royal Marsden.
Actions we've taken
To find out how feedback from people like you has made a difference at The Royal Marsden, see the download below.
Viewpoints Q1-Q3 21-22.pdf
Size: 120.07KB Published Date: May 2022
Completed complaints Q1&Q2 21-22.pdf
Size: 112.13KB Published Date: February 2022
Completed complaints Q3&Q4 20-21.pdf
Size: 125.59KB Published Date: February 2022
Completed complaints Q1&Q2 20-21.pdf
Size: 119.58KB Published Date: February 2022