Consultant led care

Nuolan* had been settling in to life in London, after moving from Beijing with her family in 2018. Everything was going smoothly; her and her husband had been getting to know their new neighbourhood, and the children doing well at school.

But after noticing some minor pain in her chest, Nuolan went to her local doctor. 

‘We never thought it would be serious – I had been healthy for many years,’ she says.

Sadly after further tests, in August she received a diagnosis; it was breast cancer. 

After speaking to her clinicians and insurance company about her next steps, Nuolan and her husband chose to see experts at The Royal Marsden, Europe’s largest cancer centre based in London.

‘They advised us on which were the best hospitals, and gave me a list of those they recommended. The Royal Marsden was one of the first ones we researched, and it was clear that the hospital has an excellent reputation, with well qualified doctors.

‘When we got in touch The Royal Marsden responded to us promptly, and arranged my appointments really quickly.’

During a difficult time, Nuolan says The Royal Marsden staff made it much easier for her and her family. After chemotherapy, she underwent radiotherapy and surgery.

‘The Consultant spent nearly two hours talking to us, going over everything in detail. They listened patiently and throughout every step of my treatment they made sure I was informed about what happened next. Mr Peter Barry and Dr Alistair Ring were both meticulous and highly professional throughout the whole process.’

She had a designated nurse through the process for support and was able to contact the hospital at any time if she had any concerns.
‘The Royal Marsden has a very good support system for patients,’ she says. ‘You could call anyone at any time and know that someone who knew about your case would answer the phone.’

 ‘Throughout everything, the welcoming and positive nature of the staff made it easier to get through the treatment. They provide a comfortable and private environment, and they looked out for our psychological needs.’

‘We are grateful for everything we have received and can’t find one flaw to complain about. There will always be difficult days, but the most important thing that gets us through is our family, friends and the best medical care.’ 

*Not her real name

 

欲了解更多信息,请联系中国国际患者部邮箱:Advisor.IPC@rmh.nhs.uk

We are grateful for everything we have received and can’t find one flaw to complain about

Nuolan*, breast cancer patient