Quality Account and Quality Priorities

Quality Accounts allow staff, public and patients to assess the quality of care we provide.

The dual functions of a Quality Account are to:

  • Summarise our performance and improvements against the quality priorities and objectives we set ourselves for 2016/17
  • Outline the quality priorities and objectives we set ourselves for 2017/18

Our performance against the quality priorities and objectives we set for 2016/17 is summarised below. You can also:

The quality of care patients and their families receive, and their experiences, are central to all that we do

Cally Palmer, Chief Executive

Performance against quality priorities for 2016/17

Click the links to read more detailed information about our performance against these quality priorities.


Safe care priorities




Reduction in healthcare-associated infections (MRSA and Clostridium difficile) Partially achieved PDF


To maintain or increase the number of patient-safety incidents and near misses that are reported, reducing the percentage of incidents that have resulted in severe harm or death Achieved PDF


Maintain the percentage of admitted patients risk assessed for venous thromboembolis Partially achieved PDF


Effective care priorities



Reduction in the number of emergency readmissions to hospital within 28 days of discharge Achieved PDF


To reduce the incident of category-3 pressure sores and category-4 pressure sores developing in patients while they are receiving community care Achieved PDF


For patients to be given information about the side effects of medicines to take after being discharged Achieved PDF


Reduce harm from sepsis: increase the number of patients screened, and give antibiotics within an hour of a patient being diagnosed with sepsis Did not apply in 2016/17  


Patient experience priorities



To make sure that we are responding to inpatients' personal needs and to continue using the Friends and Family Test question for patients receiving community care Achieved PDF


Increase the percentage of staff who would recommend The Royal Marsden to friends or family needing care Achieved PDF


To reduce waiting times at chemotherapy appointments and in outpatient clinics and improve patients' experiences relating to waiting times Achieved PDF


Adult and childrens' service priorities




To increase the number of relevant community services patients who have a falls-risk assessment Achieved PDF


To reduce the number of medication errors causing moderate or low harm to patients under the care of community services to less than four a year Achieved PDF


To increase the number of looked-after children having health assessments and receiving a leaving-care summary by the time they leave care Did not apply in 2016/17  


To reduce waiting times for musculo-skeletal patients and improve waiting times Did not apply in 2016/17  

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