Coronavirus (COVID-19): visiting The Royal Marsden suspended

Due to the increasing numbers of cases of coronavirus across the UK, we have suspended all visiting to The Royal Marsden apart from specific circumstances. Read here for more information.

BS EN ISO 9001:2008

Every March and September, The Royal Marsden is assessed against the BS EN ISO 9001:2008 quality standard for radiotherapy and chemotherapy services by an external assessor from the British Standards Institution (BSI).

This international standard provides the requirements for a quality management system, which is a framework for an organisation to control its processes in order to achieve objectives such as customer satisfaction, regulatory compliance and continual improvement.

Radiotherapy

Our BS EN ISO 9001:2008 compliance for radiotherapy assesses:

  • safety, accuracy and therapeutic effect
  • assessment of adult and paediatric patients
  • prescription, planning and delivery of external beam radiotherapy
  • brachytherapy
  • professional and technical support
  • administration, including audit, customer focus and service improvement measures.

Chemotherapy

Our BS EN ISO 9001:2008 compliance for chemotherapy assesses:

  • our assessment of adult patients
  • prescriptions
  • planning
  • drug reconstitution
  • dispensing
  • administration of chemotherapy
  • professional and technical support
  • administration, including audit, customer focus and service improvement measures.