Visiting The Royal Marsden is suspended

Coronavirus latest: Please kindly note that whilst lockdown restrictions are beginning to ease, visiting is still suspended.  The hospital remains open and we are still delivering treatment to our patients. Please see more information here about how we are keeping everyone safe.

BS EN ISO 9001:2015

Every March and September, The Royal Marsden is assessed against the BS EN ISO 9001:2015 quality standard for radiotherapy and chemotherapy services by an external assessor from the British Standards Institution (BSI).

This international standard provides the requirements for a quality management system, which is a framework for an organisation to control its processes in order to achieve objectives such as customer satisfaction, regulatory compliance and continual improvement.

Radiotherapy

Our BS EN ISO 9001:2015 compliance for radiotherapy assesses:

  • safety, accuracy and therapeutic effect
  • assessment of adult and paediatric patients
  • prescription, planning and delivery of external beam radiotherapy
  • brachytherapy
  • professional and technical support
  • administration, including audit, customer focus and service improvement measures.

Chemotherapy

Our BS EN ISO 9001:2015 compliance for chemotherapy assesses:

  • our assessment of adult patients
  • prescriptions
  • planning
  • drug reconstitution
  • dispensing
  • administration of chemotherapy
  • professional and technical support
  • administration, including audit, customer focus and service improvement measures.