Patient Experience Commitment 2020-2024

We have a shared aim and vision to guide us through the next five years.

Patient experience

Our patient experience commitment was developed with help from patients, carers, members of the public and staff. Working together, we can realise our vision, as the leading cancer centre, to ‘provide the best patient experience alongside the best cancer treatment’.

Patient experience refers to what the process of receiving care feels like for the patient, their family and carers.

A positive patient experience is defined by the Department of Health as ‘getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way, having information to make choices, to feel confident and in control, being talked to and listened to as an equal and being treated with honesty, respect and dignity’.

Our aim:

‘By continuously improving our patient experience and strengthening our patient voice we will be the leading cancer centre.’

Our vision:

‘To provide the best patient experience alongside the best cancer treatment.’

By continuously improving our patient experience and strengthening our patient voice we will be the leading cancer centre.

Our vision to provide the best patient experience alongside the best cancer treatment is supported by the following four commitments to you.

  • ‘We will listen, hear and act.’
  • ‘We will communicate clearly in ways you can understand.’
  • ‘We will involve and engage with you every step of the way.’
  • ‘We will continue to lead on the development of innovative ways to obtain your feedback, involve and engage with you. We will then review and act upon your feedback, involvement and engagement in a timely way.’

 

Download our patient experience commitment