Our promise to you

Our promise forms the basis of the way we deliver diagnosis, treatment and care to our patients.

We will, to the best of our ability, carry out the actions below:

  • Offer care that supports your physical, emotional, spiritual and cultural needs.
  • Provide a clean, comfortable and safe environment, making sure that everyone, including those with special needs, can use the hospital.
  • Introduce ourselves and others when we meet you, and deal with you, your family, carer and friends with courtesy and helpfulness.
  • Listen fully to everything you say and answer your questions to the best of our ability.
  • Communicate openly and honestly with you, and your family, carer and friends.
  • Explain things in a way you understand, respecting your right to privacy; if we don't explain things clearly at first, please ask again until everything has been made clear to you.
  • Offer you as much information as you want – this includes information about the our services, your cancer, and the treatment and support you can receive.
  • Tell you why an appointment for treatment, investigation or consultation starts late, is cancelled or altered.
  • Respect confidentiality and only pass on personal information about you if there is a genuine need to do so.
  • Listen to your views and comments and those of your family and friends, and use them to help improve cancer services.
  • Give you the names and contact details of people you can get in touch with if you need any information or advice.
  • Make sure that we arrange support and care that may be needed when you leave hospital.

If you would like more information about any of these expectations, please contact the Head of Quality Assurance at qualityassurance@rmh.nhs.uk or write to us.