How we use information about you

We may use information about you to help us provide a better service and improve the patient experience.

Helping us improve our service

When we use information about you, your name, address and other information that identifies you is removed whenever possible. If we do need to use information that identifies you, we will explain how and why your information will be used.

Sharing your information with people involved in your care

With your permission, our staff will sometimes share information about you with other people involved in your care such as your GP, community nurse or social worker. Sharing information in this way makes caring for you safer, easier and faster.

We will not share health information that identifies you (particularly with other government agencies) for any reason other than providing your care, unless:

  • you have agreed
  • the information is necessary for your care and treatment
  • we are required to do so by law.

Sharing information with family and friends

It’s important that we know with which family members or friends we may share information about you. When you first attend the hospital and register, we will ask you the name and contact details of your next of kin. This person does not need to be related to you but should be able to reflect your wishes at all times, even if you are unable to do so yourself.

Giving permission to share your information

You have a right to limit the health information about you we can use or share. If you want to do this, tell a member of staff providing your care. Please note that limiting the information we can share may make it more difficult for us to provide you with the best possible care.

Usually we will not share your personal health information with people such as a relative, carer or friend without your permission. However, there are exceptions: sometimes the law requires us to share your personal health information without your permission – for example, to investigate a serious crime or to protect a child.