How we use information about you

We may use information about you to help us provide a better service and improve the patient experience

Helping us improve our service

When we use information about you, your name, address and other information that identifies you is removed whenever possible. If we do need to use information that identifies you, we will explain how and why your information will be used in our privacy policy and in the following information leaflet.

Sharing your information with people involved in your care

With your permission, our staff will sometimes share information about you with other people involved in your care such as your GP, community nurse or social worker. Sharing information in this way makes caring for you safer, easier and faster.

We will not share health information that identifies you (particularly with other government agencies) for any reason other than providing your care, unless:

  • you have agreed
  • the information is necessary for your care and treatment
  • we are required to do so by law

Sharing information with family and friends

It’s important that we know with which family members or friends we may share information about you. When you first attend the hospital and register, we will ask you the name and contact details of your next of kin. This person does not need to be related to you but should be able to reflect your wishes at all times, even if you are unable to do so yourself.

If you have any concerns or questions about your information being share with anyone else, please bring this to our attention. However, please note that sometimes the law requires us to share your personal health information without your permission – for example, to investigate a serious crime or to protect a child.