How to access your information

You have the right to request a copy of letters about your health, access your clinical records and know how your personal health information is used

Your right to know and see your health information

We have to keep certain details about you to ensure you get the care you need. We keep your name, address, date of birth, and GP details, as well as information on your medical condition and treatments. All of this information is strictly confidential. You are entitled to see and receive your medical records free of charge. If you would like a copy, you can write to:

Access to Health Records Officer
The Royal Marsden
Downs Road
Sutton
Surrey
SM2 5PT

You can also call 020 8642 6011 and ask switchboard to put you through.

We will arrange to provide you with a copy of your information within 30 calendar days of receiving your request and all the information needed to process it.

You have the right to ask for your information to be changed. If the information we are holding about you is incorrect, or causing you distress or harm, then you can request to have the information amended.

Please note that it is very rare for the Trust to completely remove information from your record as information is normally removed by drawing a line through it and adding a comment to say why it has been removed. This shows that the information should be ignored, and explains why, but means the record is still complete.

Only after a full risk assessment and discussions with the relevant health professional can the permanent removal of information be considered. It is difficult to describe when this may happen because such cases are so rare and must be considered on a case-by-case basis. The booklet 'Requesting amendments to health and social care records' explains this position in further detail, which can be downloaded below.

Please note that we cannot give you confidential information about other people, or information that a healthcare professional considers likely to cause serious harm to the physical or mental health of you or someone else.

Download