Private medical insurance

If you are covered by private medical insurance, it’s important to contact us before your treatment starts to confirm that we recognise your particular insurer. You should also contact your insurer to confirm that you have enough cover to pay for the treatment and consultations that you need.

If we can’t confirm your cover, or if we don’t have an arrangement with your insurer, we will ask you to pay the full estimated cost of your treatment in advance. It will then be your responsibility to claim funding back from your insurer.

Any charges to your account that are not paid in full by your insurer will become your liability. Please make sure that you understand what your insurance policy covers, as well as any payment limits that may be applied to aspects of your treatment. If you find any aspect of your insurance cover and personal liability unclear or difficult to understand, the Private Care Accounts Office will be happy to liaise with your insurer to clarify.

Complementary therapies and prostheses

Please note that complementary therapies (such as massage and acupuncture) and prostheses (such as external breast prostheses and wigs) are usually not covered by insurance companies.

You will normally be liable for the costs of these.