If you are covered by private medical insurance, it's important to contact us before your treatment starts to confirm that we recognise your particular insurer. You should also contact your insurer to confirm that the terms of your policy will cover the treatment and consultations that you need.
If we cannot confirm your cover, or if we don't have an arrangement with your insurer, we will ask you to pay a deposit needed to cover the full estimated cost of your treatment in advance. If, at a later stage, authorisation or a letter of guarantee is received, we will refund you the money.
If your insurance provider changes during your treatment it is important that you let us know before your new policy takes effect. Any charges to your account that are not paid in full by your insurer will become your liability.
Please make sure that you understand what your insurance policy covers, and any payment limits that may be applied to aspects of your treatment. If you find any aspect of your insurance cover and personal liability unclear or difficult to understand, we would ask you to speak directly with your insurer to clarify.
Enquiries about paying for your treatment should be directed to the Patient Accounts Team:
Call us: +44 (0)20 7808 2491 or +44 (0)20 7808 2492
Write to us: The Royal Marsden, Fulham Road, London SW3 6JJ
Call us: +44 (0)20 8661 3400 or +44 (0)20 8661 3401
Write to us: The Royal Marsden, Downs Road, Sutton, Surrey SM2 5PT