Privacy policy
This privacy policy sets out how The Royal Marsden uses and protects any information that you give The Royal Marsden when you use this website.
The Royal Marsden is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
The Royal Marsden may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31 March 2010.
What we collect
Certain forms on this website allow us to collect the following information about you:
- name
- contact information, including email address
- demographic information, such as age, gender and ethnic group
- a friend’s name and email address (on the ‘email this to a friend’ form)
- other information relevant to your reason for contacting us.
What we do with the information we gather
Any personal information you send to us via this website will be collected and stored only for the use it was intended. For example:
- If you use our feedback form to submit a concern or complaint, we will use the contact details you provide to get in touch and discuss with you the best way to deal with the matter.
- If you use our email contact form to send an email to The Royal Marsden, that email will be forwarded to the appropriate individual to deal with your enquiry.
We may store this information for internal monitoring purposes (for example, we occasionally audit the amount of time it takes an email query to receive a response) but we will not share the information you send to us with anyone else.
In addition, we monitor the ‘email this to a friend’ tool to ensure that it is not misused; we may block messages which appear to be spam or which we consider to be unsuitable to have been sent via The Royal Marsden website.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site.
Find out more about cookies at Wikipedia.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Links to other websites
This website may contain links to other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such websites, and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.