Service quality and excellence

The Royal Marsden is recognised nationally and internationally for excellence in cancer diagnosis, treatment, patient care and research.

We are proud of the work we do and proud that other people think we do great work too. Here are some results from studies undertaken by the Care Quality Commission, the National Patient Safety Agency and others.

You may also be interested in our promise to you.

CQC registration

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. It checks all hospitals in England to ensure they are meeting national standards.

Inpatient and outpatient surveys

The latest NHS inpatient survey showed that Royal Marsden inpatients rated the hospital as one of the best in the NHS for the care and treatment they received.

The latest NHS outpatient survey showed that outpatients rated their experience at The Royal Marsden highly, with overall care, respect and dignity among the highest in the country.

Patient and nurse

PLACE inspection

The PLACE inspection, or Patient-Led Assessments of the Care Environment inspects services such as food, cleanliness, infection control and patient environment. In the latest assessment The Royal Marsden scored ‘excellent’.

Safe staffing levels

Information about the number of nursing staff working on each inpatient ward, together with the percentage of shifts that meet safe staffing guidelines.

Consultant outome data

NHS England has begun publishing the mortality rates of individual hospital consultants in ten specialties.

Customer Service Excellence

The Royal Marsden is compliant with the Government’s Customer Service Excellence standard (formerly the Charter Mark).

The Information Standard

The Royal Marsden has been certified as a quality provider of health and social care information.

BS EN ISO 9001:2008 accreditation

The Royal Marsden is assessed against the BS EN ISO 9001:2008 quality standard for radiotherapy and chemotherapy.

JACIE accreditation

The Royal Marsden’s blood and bone marrow transplant programme for children and adults is accredited by JACIE.

MHRA blood bank assessment

MHRA inspects our blood banks to ensure good laboratory management, safe clinical practice and systems for quality management and haemovigilance.

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Accreditations Royal Marsden Crest