Service quality and excellence
The Royal Marsden NHS Foundation Trust is recognised nationally and internationally for excellence in cancer diagnosis, treatment, patient care and research.
We are proud of the work we do and proud that other people think we do great work too. Here are some results from studies undertaken by the Care Quality Commission, the National Patient Safety Agency and others.
You may also be interested in our promise to you.
The Annual Health Check evaluates NHS organisations on quality of services and financial management. The Royal Marsden is the only trust in the country to have been awarded double-excellent four years in a row.
The latest NHS Inpatient Survey showed that patients rated their overall care while in hospital, the respect and dignity they received, cleanliness and their trust in staff.
The latest NHS Outpatient Survey showed that patients rated the respect, dignity and privacy they received, and their trust in staff.
The PEAT assessment inspects services such as food, cleanliness, infection control and patient environment. In the latest assessment The Royal Marsden scored ‘excellent’.
The Royal Marsden is compliant with the Government’s Customer Service Excellence standard (formerly the Charter Mark).
The Royal Marsden has been certified as a quality provider of health and social care information.
The Royal Marsden is assessed against the BS EN ISO 9001:2008 quality standard for radiotherapy and chemotherapy.
The Royal Marsden’s blood and bone marrow transplant programme for children and adults is accredited by JACIE.
MHRA inspects our blood banks to ensure good laboratory management, safe clinical practice and systems for quality management and haemovigilance.