Compliments, complaints and feedback

Whether you’ve been delighted or disappointed with your experience of The Royal Marsden we want to hear from you. Your feedback will help us improve the service we provide to patients and their families and carers in the future.

There are many ways to send us your comments:

Talk to our staff

If you are at one of our hospitals, our friendly staff will be able to help you or put you in touch with the people who can help you.

Contact PALS

You can get in touch with the Patient Advice and Liaison Service (PALS) by phone, email or in writing.

Online feedback

Our online feedback form allows you to submit general feedback, compliments, concerns and complaints.

Patients can review and rate our service at the NHS Choices website. There is a page each for our Chelsea and Sutton hospitals.

We are also taking part in the London pilot for Care Connect. You can share your experience of The Royal Marsden, ask a question or report a problem at citizenconnect.mysociety.org/careconnect/choices.

In the hospital

Viewpoint boxes can be found throughout our hospitals. Write your comment or suggestion on one of the cards and post it in the box.

Listening Post is a place where you can share your thoughts about your experience of the hospital. It is run by a voluntary group of patients and carers, and is an informal discussion so names are not recorded.

Friends and Family Test

This test asks inpatients one question: “How likely are you to recommend our ward to friends and family if they needed similar care or treatment?”

Answer the question at royalmarsden.iwgc.net or find out more.

You can influence future developments

You can have your say on how the hospital is run, from the smallest detail to the largest scheme, by joining the Patient and Carer Advisory Group or becoming a Foundation Trust Member.

Your rights

Any comments that you make will not affect your future treatment or care at The Royal Marsden.

Actions we’ve taken

Find out how feedback from people like you has made a difference at The Royal Marsden:

Document Type Size Link
Complaints received and actions taken (Jan to Mar 2014) PDF 108kB Download
Comments received and actions taken (Oct to Dec 2013) PDF 142kB Download

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www.royalmarsden.nhs.uk/contact/feedback

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