Compliments, complaints and feedback

Whether you’ve been delighted or disappointed with your experience of The Royal Marsden we want to hear from you. Your feedback will help us improve the service we provide to patients and their families and carers in the future.

There are many ways to send us your comments:

Talk to our staff

If you are at one of our hospitals, our friendly staff will be able to help you or put you in touch with the people who can help you.

Feedback forms

Our online feedback form allows you to submit general feedback, compliments, concerns and complaints.

You can also find comment and suggestion forms at information points throughout the hospitals.

Friends and Family Test

This test asks inpatients one question: “How likely are you to recommend our ward to friends and family if they needed similar care or treatment?”

Answer the question at or find out more.

Contact PALS

You can get in touch with the Patient Advice and Liaison Service (PALS) by phone, email or in writing.

NHS Choices and Care Connect

Patients can review and rate our service at the NHS Choices website. There is a page each for our Chelsea and Sutton hospitals.

We are also taking part in the London pilot for Care Connect. You can share your experience of The Royal Marsden, ask a question or report a problem at

Influence future developments

You can have your say on how the hospital is run, from the smallest detail to the largest scheme, by joining the Patient and Carer Advisory Group or becoming a Foundation Trust Member.

Your rights

Any comments that you make will not affect your future treatment or care at The Royal Marsden.

Actions we’ve taken

Find out how feedback from people like you has made a difference at The Royal Marsden:

Document Type Size Link
Complaints received and actions taken (Jul to Sep 2013) PDF 181kB Download
Comments received and actions taken (Jan to Mar 2013) PDF 79kB Download

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